Refund & Cancellation Policy

All purchases on MdSkool are for digital products delivered immediately upon payment confirmation. Because access to content is granted instantly and electronically, we follow a no-refund policy as a default.

Exceptions exist only in specific circumstances involving platform errors or technical failures, as described in the sections below. We do not sell physical goods and do not offer returns.

MdSkool Premium is available as a one-time payment — Monthly (Rs. 2,500) or Quarterly (Rs. 5,000). There is no auto-renewal; each subscription period must be manually renewed.

Refund policy: Premium subscriptions are non-refundable once activated.

Exceptions — you may request a refund within 7 days of purchase if:

• You were charged twice for the same subscription period (duplicate charge)
• You were charged an incorrect amount due to a platform error

Cancellation: No cancellation action is required — subscriptions are not recurring. Your Premium access will automatically expire at the end of the paid period.

Paid courses on MdSkool require a one-time payment per course. Course access is granted immediately after payment is confirmed via our payment gateway.

Refund policy: Course enrollments are non-refundable once access has been granted.

Exceptions — you may request a refund within 48 hours of purchase if:

• Payment was confirmed by your bank but course access was never granted (technical failure on our end)
• You were accidentally charged twice for the same course

In technical failure cases, we will first attempt to resolve access. A refund is issued only if the issue cannot be resolved within 24 hours of your report.

The following situations are explicitly not eligible for a refund under any circumstances:

• Change of mind or no longer needing the content
• You did not use your subscription or course access during the paid period
• Dissatisfaction with MIRA AI responses or course content quality
• Poor performance in MDCAT, NEET, MCAT, or any other exam
• Slow internet, device incompatibility, or technical problems on your end
• Partial use of a subscription period
• Account suspension or termination due to violations of our Terms of Service

If you believe your situation qualifies under the exceptions above, contact us by email:

Please include the following in your email:

• Your registered email address
• Date and amount of the transaction
• A brief description of the issue

We will respond within 2 business days. Approved refunds are reversed to the original payment method within 7–14 business days, subject to processing time by our payment gateway (Safepay).

We strongly encourage you to contact us directly before filing a chargeback with your bank or card issuer. Our team resolves qualifying issues faster than the chargeback process.

Chargebacks filed for reasons that do not qualify under this policy may result in temporary or permanent account suspension, and we reserve the right to dispute such chargebacks with supporting evidence.

For any questions about this policy or to submit a refund request:

Response time: within 2 business days.